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Riflessioni su AI, automazione e sistemi di dati, nate dal nostro lavoro e dai problemi che troviamo interessanti.
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Built your own CRM with AI? Six checks before it's critical
Home-built tools often work well in year one. Six checks make sure yours is safe, backed up and doesn't depend on one person.
Buy, connect or build? Three questions to ask first
Before you replace a tool or pay for custom software, ask three questions. They tell you whether to buy, connect what you have, or build the missing part.
Can't we just use ChatGPT? Why AI needs connected data first
AI can only use the information it can see. Why AI answers about your business can sound sure and still be wrong, and what to do first.
What does typing it in again cost? A simple sum
Retyping customer and order details between tools is a cost nobody counts. One simple sum puts a yearly figure on it, using your own numbers.
One customer, five versions: which tool should be the master?
When the same customer lives in your CRM, accounts and inbox, the copies drift apart. How to spot it, and how to choose the one tool the others follow.
Questions to ask before you pay anyone to connect your tools
Who owns the code? Will the team have to learn a new tool? What happens to your data with AI? The questions to ask any supplier, and the answers to expect.
How to stop kitchen quotes going cold
Many kitchen quotes are lost quietly, because nobody had time to chase them. One list, one simple rule and a 10-minute weekly review fix much of it.
Two CRMs after an acquisition: the first 100 days
After an acquisition, two CRMs hold the same customers and drift apart. What usually happens in the first 100 days, and how to get one view without a migration.
Why your reports don't agree (it isn't a reporting problem)
When marketing, sales and the office each count leads differently, the cause is usually where enquiries enter the business, not the report itself.
How AI Can Take the Admin Out of Following Up on KBB Quotes
See how AI can help kitchen, bathroom and bedroom showrooms prepare personal follow-ups, track customer requests and spend less time on quote admin.
Should You Build or Buy Software?
Every growing business eventually asks whether to keep adapting to existing software or build something of its own. Here is how to think through the decision.
Why More Businesses Are Letting AI Answer the Phone
AI voice agents can answer routine calls, route callers, book appointments and follow up with leads before opportunities go cold.
Your Data Stays Yours: The Case for Private AI in Professional Services
Law firms, accountants, consultancies and other professional services businesses have good reasons to be cautious about AI. Here is how to get the benefits without the exposure.
What Agentic AI Actually Means in Practice
Everyone is talking about agentic AI. Very few people are explaining it clearly. Here is what it actually is and what it looks like when it is doing something useful.
Britain's AI Revolution: Who's Leading and How to Profit
The UK has become Europe's dominant AI economy, trailing only the US and China globally. Here is what every British business leader needs to know.
Every Industry Is About to Change. Are You Ready?
AI is reshaping every sector of the economy faster than most businesses realise. Here is what is coming, why it matters, and how to position yourself for what is next.
Why AI Automation Matters for SMEs in 2026
Small and medium enterprises are adopting AI-driven automation faster than ever. Here is why the shift is happening and what it means for your business.
Building Data Pipelines That Scale
A practical look at designing data pipelines that grow with your organisation without becoming a maintenance burden.
